999bid Privacy Policy

999bid Entertainment Ltd. ("999bid", "we", "us", "our") is committed to protecting the privacy and personal data of every individual who interacts with the 999bid platform at https://999bid.app ("the Platform"). This Privacy Policy describes how we collect, store, use, disclose, and protect personal information in connection with our online casino, sports betting, and related services.

This policy applies to all registered players, visitors, and any other individuals whose personal data we process in connection with the operation of the Platform. It should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which form part of the contractual relationship between you and 999bid.

By registering an account or using any feature of the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this policy, you should not access or use the Platform.

When you create an account on the 999bid Platform, we collect the following information: full name, date of birth, residential address, email address, mobile phone number, and the preferred payment method details you provide during account setup. This data is required to create and maintain your account, verify your identity, and process financial transactions.

In accordance with our anti-money laundering (AML) obligations and responsible gaming commitments, we may request identity verification documents at any point during your use of the Platform. These may include a copy of a government-issued photo ID (such as a National ID card or passport), a utility bill or bank statement confirming your residential address, and in some cases a selfie photograph for biometric comparison. Verification documents are handled with the highest level of confidentiality and are retained only for as long as required by our legal obligations.

We collect records of all deposits, withdrawals, bets placed, winnings, bonuses, and other financial transactions conducted through your account. This includes the payment method used (e.g., bKash, Nagad, Rocket), transaction reference numbers, amounts in BDT, timestamps in Bangladesh Standard Time, and transaction outcomes. This data is retained for accounting, fraud prevention, and regulatory compliance purposes.

When you access the Platform, we automatically collect certain technical information including your IP address, device type and model, operating system, browser type and version, referring URL, pages visited, session duration, and click-stream data. This information helps us maintain platform security, diagnose technical issues, and improve the overall user experience for players in Bangladesh and beyond.

If you contact our support team via email at [email protected] or through any on-platform messaging feature, we retain records of that correspondence including the content of your messages, timestamps, and any attachments you provide. This data is used to resolve your query, improve our support services, and maintain an audit trail of player interactions.

Where you use responsible gaming tools such as deposit limits, self-exclusion, or session reminders, we record and store the settings you apply along with the dates and times of those elections. This data is essential to the operation of those tools and is handled with particular care given its sensitive nature.

999bid uses your personal data for the following purposes:

• Account management — to create, maintain, and administer your player account, including processing deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
• Identity verification — to confirm your age (21+ requirement), verify your identity, and prevent fraudulent account creation or use.
• Transaction processing — to process all financial movements through your account accurately and in a timely manner.
• Customer support — to respond to your queries, resolve disputes, and provide technical assistance.
• Legal compliance — to fulfil our obligations under our offshore gaming licence, including AML checks, suspicious activity reporting, and record retention requirements.
• Security & fraud prevention — to detect, investigate, and prevent fraudulent activity, bonus abuse, money laundering, and other prohibited conduct.
• Responsible gaming — to monitor gambling patterns, enforce self-exclusion elections, and apply deposit or wagering limits you have set.
• Platform improvement — to analyse usage data in aggregate to improve site performance, game selection, and the overall player experience.
• Marketing communications — to send you promotional offers, bonus notifications, and game recommendations where you have consented to receive such communications. You may withdraw this consent at any time.

999bid processes your personal data on the following legal bases:

Where we rely on consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw marketing consent, please contact us at [email protected] or use the unsubscribe mechanism in any marketing communication we send you.

999bid shares personal data with carefully selected third-party service providers who assist in operating the Platform. These include payment processing partners (bKash, Nagad, Rocket, Upay, and Bangladeshi bank networks), identity verification service providers, game software suppliers (including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, and Play'n GO), cloud infrastructure and hosting providers, and customer support platform vendors. All third-party processors are contractually bound to handle your data only as instructed by 999bid and to maintain appropriate security standards.

999bid may disclose your personal data to regulatory authorities, law enforcement bodies, courts, or other government agencies where required to do so by law, court order, or the terms of our offshore gaming licence. This includes disclosures made in connection with AML investigations, fraud inquiries, or any other lawful request from a competent authority.

In the event that 999bid Entertainment Ltd. undergoes a merger, acquisition, restructuring, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.

999bid does not sell, rent, or trade your personal data to any third party for their own independent marketing or commercial purposes. Any sharing of data is strictly limited to the purposes described in this policy.

Cookies are small text files placed on your device when you visit the 999bid Platform. They allow the Platform to recognise your device across sessions, maintain your login state, store your preferences, and collect analytical data about how the site is used.

• Strictly Necessary Cookies — Required for the Platform to function. These include session authentication cookies and security tokens. They cannot be disabled without breaking core site functionality.
• Functional Cookies — Store your preferences such as language settings, responsible gaming tool configurations, and display preferences to personalise your experience.
• Analytical Cookies — Collect aggregated, anonymised data about how players navigate the Platform. This data is used to improve site performance and content. No individual player is identifiable from this data.
• Marketing Cookies — Used to deliver relevant promotional offers and to measure the effectiveness of our marketing campaigns. These cookies are only placed with your prior consent.

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling functional or analytical cookies may affect the quality of your experience on the Platform. Disabling strictly necessary cookies will prevent you from using core features including account login and gameplay.

999bid retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our licensing obligations. Specifically:

• Account and transaction records are retained for a minimum of five years from the date of account closure or the date of the last transaction, whichever is later, to comply with AML record-keeping requirements.
• Identity verification documents are retained for the same five-year minimum period following account closure.
• Customer support correspondence is retained for three years from the date of the interaction.
• Responsible gaming records (including self-exclusion elections and deposit limit settings) are retained for five years to maintain an audit trail and prevent re-registration during an active exclusion period.
• Marketing consent records are retained for as long as the consent is active and for one year thereafter to evidence the basis of our marketing communications.

Once the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to an individual player.

As a player on the 999bid Platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request":

• Right of Access — You may request a copy of all personal data we hold about you, free of charge, within a reasonable timeframe.
• Right to Rectification — If any personal data we hold is inaccurate or incomplete, you may request that we correct or update it.
• Right to Erasure — You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that we cannot delete data we are required by law to retain.
• Right to Restriction — You may request that we restrict the processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to Data Portability — You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Object — You may object to processing carried out on the basis of our legitimate interests, including direct marketing. We will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent — Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We will respond to all data rights requests within 30 days of receipt. Where a request is particularly complex or numerous, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

999bid implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive data at rest, strict access controls limiting data access to authorised personnel on a need-to-know basis, regular security audits and vulnerability assessments, and multi-factor authentication for administrative platform access.

While we take every reasonable precaution to protect your data, no system can be guaranteed to be 100% secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant authorities in accordance with our legal obligations and without undue delay.

You also have a role in keeping your data secure. You must maintain a strong, unique password for your 999bid account and must not share your login credentials with any third party. If you believe your account has been compromised, contact us immediately at [email protected].

As an internationally licenced gaming operator, 999bid may transfer your personal data to countries outside of Bangladesh for processing and storage purposes — for example, where our cloud infrastructure or third-party game suppliers are based in other jurisdictions. Where such transfers occur, we ensure that appropriate safeguards are in place, including contractual data protection clauses with the receiving party, to maintain the level of protection that this policy describes.

By using the 999bid Platform, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Bangladesh where necessary for the operation of the services described in these terms.

The 999bid Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If you are a parent or guardian and believe that a minor has provided personal data to 999bid, please contact us immediately at [email protected] and we will take prompt steps to delete the relevant data and close any associated account.

If we become aware that personal data has been collected from a person under 21 without the verification required by our registration process, we will take immediate action to delete that data and suspend the account, consistent with our responsible gaming obligations.

999bid reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players by email or via an on-platform notification prior to the changes taking effect. The updated policy will always be available at https://999bid.app/privacy-policy with a revised effective date.

Your continued use of the Platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy. If you do not agree with the revised terms, you should cease using the Platform and contact us to close your account.